Information collection and use

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website www.safratour.com (henceforth referred to as SAFRA) which also comprises of the mobile site, smartphone app platforms such as iOS, Android and Windows (altogether referred to as site), you consent to this use. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

What information will we collect?

When you use services provided on this website and/or mobile application, you will be asked to provide certain information:

• Personal information, which includes your email address, name, phone number, device ID and IP address.
• Transactional information, such as itinerary details.
• Booking information, such as travel destination and dates.
• Credit/debit card information for payments.
• Other information, such as your browsing activity on the website and mobile app.

We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.

Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.

We will use this information in the following ways

• To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
• To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
• To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us. To answer any queries which you may send to us by e-mail.
• For direct marketing purposes. To enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the SAFRA newsletter or updates.
• To personalize your experience and give you a better service (your information helps us to better respond to your individual needs).
• To improve the user-friendliness of the site (we continually strive to improve the site offerings based on the information we receive from you).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) and for website traffic analysis.
• To administer a contest, promotion, survey or other site features.
• To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
• To respond to queries of the authorities with regard to your accessing of the site and services availed by you.
• Automatic logging of session data

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Who do we share your information with?

• Our customer support offices in the network.
• Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
• Customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
• Third party organizations involved in credit card authorization.
• With authorities, if we have a legal obligation to do so.
• Our employees and agents to do any of the above on our behalf, now or in the future.
• The companies within our corporate family and with our parent company and corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.

Transfer of your personal information

In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfil a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.

What you need to know when using the SAFRA mobile and tablet apps (the 'mobile apps')

When you use a mobile app, we collect and use information about you in the same way and for the same purposes as we do when you use our website.

In addition to the same information, we collect and use when using the SAFRA website, we also use some other information that we collect automatically when you use our mobile apps. Specifically:

• We collect information about mobile app functionality that you access and use. This allows us to identify those areas of the mobile app that are of interest to our customers so that we can refine and continuously improve the mobile app. The information we collect for this purpose does not enable us to directly identify you.
• Each mobile app also sends us the device's unique device identifier (or "UDI"), a sequence of numbers or characters that are unique to your mobile device, as well as the unique Identifier for Advertisers (IDFA) and Identifier for Vendor (IDFV). We use this only on the first opening of the mobile app so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective banner ads and other marketing tools.
• When you use a mobile app, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby hotels or airports. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. It may also be used for geo-targeting purposes to deliver relevant marketing messages to you and enhance your experience. You can switch off the mobile app’s access to your location at any time through your phone settings menu. This might however restrict usage of any location-dependent services or options available on our mobile app.
• You always have the ability to control what information a mobile app sends to us. You can exercise this control either by changing the settings of the mobile app under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the mobile app from your mobile device entirely and access our services through our website.
• At times, we record your booking process to understand booking behavior and improve our product. However, we do not record sensitive information such as card details.

Cookie’s policy

There is a technology called "cookies" which may be used by us to provide you with customized information from SAFRA websites or mobile application. A cookie is an element of data that a website or mobile application can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make SAFRA websites or mobile application more user-friendly by, for example, allowing us to take you to the language site of last use so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set it up to notify you when you receive a cookie, so you can decide whether to accept it.

Account and data deletion

If you’d like to request for account or data deletion, you can do so by contacting us through our branches, call Centre and WhatsApp channel. You can also delete your account through our iOS app. Simply sign in with your registered email address or mobile number, and you can find the delete option within your profile details.

As we careabout your rights, kindly review these terms and conditions carefully beforeusing the website.

 

The www.safratour.com website (henceforth referred to as safra or the website or the company in all policies, T&Cs and FAQs), including the mobile site, smartphone applications for iOS, Android and Windows is a subsidiary of Almahrousa International, incorporated in cairo ,ArabRepublic of Egypt

Terms of Agreementwhitesmoke

By accessing andusing the website and app, you agree to accept, without modification,limitation or qualification, the terms and conditions contained herein (the"Agreement"). You represent and warrant that you possess the legalright and ability to enter into this Agreement and to use the website and appin accordance with all terms and conditions herein.

 

Modification of Terms

Safra tries to ensure thatthe information contained on the website is as accurate as possible. However,inaccuracies may arise from time to time. The website and/or any of its sistercompanies accept no responsibility for any errors in the information containedon the Safra website.

The website containsinformation about the products and services Safra and/or any third party isoffering. This information and all other material on the website are providedin good faith. By using the website you agree and acknowledge that the websitemay update, change or amend the Terms and Conditions and Customer Care Policyand/or other information provided on the website at any time without advancenotice. Changed terms and conditions will become effective once posted on thewebsite, and will not have any retrospective effect on existing contractualarrangements made through the website. You should read these terms andconditions every time you visit the website to ensure that you are aware of allthe relevant terms and conditions. Accordingly, your continued access and useof the website after any change is deemed to be your acceptance of the modifiedterms and conditions.

Site Availability

Whilethe website uses all reasonable endeavours to make the website and associatedservices available, the website cannot guarantee that they will operatecontinuously or without interruption.

Disclaimer of Warranties and Limitation ofLiability

The website makes norepresentations or warranties, either expressed or implied, with respect to thewebsite or the contents and, to the fullest extent permissible under the law,disclaims all such representations and warranties.

Your access to and use ofsoftware and other materials on, or through the website is solely at your ownrisk. The website makes no warranty whatsoever about the reliability, stabilityor virus-free nature of such software.

Subject to applicable law,under no circumstance is Safra and/or its Licensors and/or Suppliers and/or itsService Providers responsible for any direct or indirect, incidental, special,punitive, exemplary or consequential damages of any kind (including but notlimited to lost profits, lost savings or revenue, or loss or corruption of dataor information) which arises out of or is in any way connected with your use ofor inability to use the website whether based on breach of contract, tort,negligence, product liability or otherwise, even if advised of the possibilityof such damages. This includes any information, products or services obtainedthrough or any contract entered into via the website, but excludes carriage byair performed by airlines in respect of any ticket obtained using the bookingengine provided on the website, which is subject to the conditions of carriageand applicable international conventions.

 

Acceptable Use

When using the websiteyou declare and agree:

• To use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.
• To use the website services to make only legitimate reservations.
• You are at least 18 years of age and you possess the legal authority to create a binding legal obligation.
• You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
• Not to make any false reservation or any reservation in anticipation of demand. The website may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
• Not to deface, alter or interfere with the front end "look and feel" of the website or the underlying software code.
• Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
• To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.
• Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
• Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
• Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
• Not to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.
• Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
• Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.
• Violate this Agreement or any applicable legislation in any other manner.
• Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
• Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.
• Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
• Falsify the origin or source of software or other material contained in a file that is uploaded.
• Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
• Use this website or its contents for any commercial purpose;
• Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
• Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
• Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
• ‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorisation.
• Not to host, display, upload, modify, publish, transmit, update or share the following:
• Information belonging to another person for which the user does not have any right.
• Information that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
• Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
• Information that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
• Information that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.
• Information that impersonates another person.

If the websiteconsiders that you have breached any of these terms and conditions or haveotherwise demonstrated inappropriate conduct when using the website, Safra reservesthe right to:

• Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
• Delete any material or content which you may have posted without notice to you;
• Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website;
• Cancel any bookings and/or reservations that you may have with Safra without reference to you;
• Report your activities to an internet service provider or relevant authorities;
• Take legal action against you.

 

Copyright and Trademarks

All content of the Safrawebsite is subject to copyright.

The website is foryour personal and non-commercial use. You may not modify, copy, distribute,transmit, display, perform, reproduce, publish, license, create derivativeworks from, transfer, or sell any information, software, products or servicesobtained from the website.

The website, sistercompanies’ names, and any other product or trade names of Safra referenced tothe website are our trademarks and/or registered trademarks. Other product andcompany names mentioned herein may be the trademarks of their respectiveowners.

Mobile Terms

By using Safra mobileapps to access the Safra and/or any other sister Company Services (the"Mobile Service"), you accept and agree to be bound by the terms andconditions of the Safra website, herein this section, in addition to the restof these Terms of Service. Your continued use of the Mobile Service isconditioned upon your compliance with these Mobile Terms.

By using the MobileService, you understand and agree that Safra has no obligation to maintain,support, upgrade, or update the Mobile Service, or to provide all or anyspecific content through the Mobile Service. You further understand and agreethat we may access, collect, and use information, which may include personallyidentifiable information, which your mobile device automatically makesavailable to our mobile app, consistent with our privacy policy

Use of Credit Card

• We accept all major credit cards and debit cards. You can make bookings on the website for passengers other than yourself.
• We accept credit cards issued across various geographies. However, we may keep certain credit cards issued by certain countries blocked on our website / mobile apps during the booking process.
• We accept debit cards that have been unlocked by the respective issuing banks to be used on e-commerce websites. In case your debit card does not work on the site / app kindly contact your issuing bank to get it activated. Banks may replace your old debit card with a new one that allows you to transact on e-commerce websites.
• Your credit card / debit card will be debited when you click on the confirm button. The tickets shall be delivered to you to your registered email address once the payment has been confirmed by our payment gateway.
• Disclaimer: Safra accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorised access occurring in connection with the provision of credit / debit card data. Safra will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit / debit card usage on this website even if Safra has been advised of the possibility of these damages.

We will make everyeffort to maintain confidentiality when securing an online or mobile payment.This covers the security of your credit card details and other personalinformation. We do not store your credit/debit card data. All credit/debit cardand payment information is secure, encrypted and handled by fully-certifiedpayment providers.

Fraud Management

If your booking oraccount shows signs of fraud, abuse, or suspicious activity, the website maycancel any travel or service reservations associated with your name, emailaddress, or account, and close any associated Safra accounts. If you haveconducted any fraudulent activity, the website reserves the right to take anynecessary Criminal and/or Civil legal action and you may be liable for monetarylosses to the website, including litigation costs and damages. To contest thecancellation of a booking or freezing or closure of an account, please contact SafraCustomer Care.

The website reservesthe right to undertake all necessary steps to ensure that the security, safetyand integrity of Safra ’s systems, as well as its clients’ interests, are andremain, well-protected. Towards this end, Safra may take various steps toverify and confirm the authenticity, enforceability and validity of bookingsplaced by you.

If Safra, in its soleand exclusive discretion, concludes that the said transactions are not or donot reasonably appear to be authentic, enforceable or valid, then Safra maycancel the said bookings at any time before the scheduled time of departure ofthe relevant flight or before the expected date of visit to any property bookedthrough Safra.

 

Conditions of Carriage

The carriage ofpassengers and their baggage by air will be subject to the Conditions ofCarriage of the carrier concerned.

The carriage ofpassengers and their baggage may also be subject to the applicable WarsawConvention 1929 or the Montreal Convention 1999, and other applicablelegislation which may limit or stipulate the carrier's liability in certaincircumstances.

 

Privacy Policy

Please click here to view our Privacy Policy.

Flight Booking Policy

Please click here to view our FlightBooking Policy.

Hotel Booking Policy

Please click here to view our Hotel BookingPolicy.

Indemnity & Limitation of Liability

As a condition of useof the Safra website, you agree to indemnify us from and against any and allliabilities, expenses (including attorney's fees) and damages arising out ofclaims resulting from your use of the website, including without limitation anyclaims alleging facts that, if true, would constitute a breach by you of theseterms and conditions.

In no event will thewebsite be liable to you for any special, indirect, incidental, consequential,punitive, reliance, or exemplary damages (including without limitation lostbusiness opportunities, lost revenues, or loss of anticipated profits or anyother pecuniary or non-pecuniary loss or damage of any nature whatsoever)arising out of or relating to (i) this agreement, (ii) the services, the siteor any reference site, or (iii) your use or inability to use the services, thesite (including any and all materials) or any reference sites. In no event willthe website or any of its contractors, directors, employees, agents,third-party partners, licensors or suppliers’ total liability to you for alldamages, liabilities, losses, and causes of action arising out of or relatingto (i) this Agreement, (ii) the Services, (iii) your use or inability to usethe Services or the site (including any and all materials) or any referencesites, or (iv) any other interactions with the website, however caused andwhether arising in contract, tort including negligence, warranty or otherwise,exceed the amount paid by you, if any, for using the portion of the Services orthe Site giving rise to the cause of action or Two hundred Riyal (SAR 200),whichever is less.

 

Waiver

The failure of the website to exercise orenforce any right or provision of this Agreement will not constitute a waiverof such right or provision. Any waiver of any provision of this Agreement willbe effective only if in writing and signed by Safra.

Links to Third-Party Websites

The website maycontain links and pointers to internet sites maintained by third parties. Thewebsite does not operate or control in any respect any information, products orservices on such third-party sites. Third-party links and pointers are includedsolely for your convenience, and do not constitute any endorsement by us.

You assume soleresponsibility for use of third-party links and pointers.

Grievances

If you aredissatisfied with any aspect of the website or if you have any grievances aboutany of the services provided by the website please contact us.

How to reach Safra:

• Email us directly at support@safratour.com
• Go to our contact us page on the website and state your grievance in the subject of the “contact us” form.

 

Choice of Law and Jurisdiction

Your use of the website and the terms andconditions is subject to the laws of the UAE and you agree to submit to the exclusivejurisdiction of the courts of UAE. Nevertheless, the website reserves the rightto bring proceedings to the courts of the country of your location.

Notice

Safra may provide you with notices andcommunications by email, regular mail or postings on the site or by any otherreasonable means. Except as otherwise set forth herein, notice to the websitemust be sent by courier or registered mail to the website’s registered officeat

3b mohamedhaggag from Mahmoud bassiony-Downtown- cairo - Egypt